Key performance indicators, or KPIs, have been a common term in the business world for so long that it’s hard to call them “buzzwords” anymore. The majority of successful businesses track at least one metric, and most leaders feel assured that they know their way around these simple tools.
However, without the right strategies in place when creating key performance indicators, you may be sending your business off course. The wrong KPIs can even drive your team toward the wrong behavior and goals.
Let’s take a look at the basics of KPIs, as well as some of the most common things people get wrong about them.