Don’t you wish you could make everyone happy? Wouldn’t you love it if every single one of your customers had an incredible experience with your company?
Yeah, it would be pretty cool. Unfortunately, it’s impossible. There will always be people you can’t please. There are people who are bent on finding something to complain about and sharing their bad experiences with the world.
But there are also genuine people who have a negative experience who may actually be really nice. Either way, you’ve received a bad review. Or 2, or 3.
How do you respond to a bad review? The way you answer that question has the potential to set you apart from the competition.
Can you actually take a bad review and turn it into a good…