Learn about B2B e-commerce using Dynamics 365 Commerce

In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Commerce.

The global e-commerce industry has been experiencing rapid growth during the last two decades, and with growth comes change. The opportunity for business-to-business (B2B) sales has seemingly received significantly less attention, possibly due to the millions of entrepreneurs competing for business in the business-to-consumer (B2C) market.
The data reflects that the tremendous potential for B2B e-commerce can’t be ignored for long, though. B2B e-commerce transactions in the United States have grown 40 percent, from $559 billion in 2013 to $780 billion by end of 2015. In 2018 alone, B2B e-commerce sales in the United States were estimated to exceed $1 trillion with continuous forecasted growth, according to Forrester Research.
Furthermore, 74 percent of B2B buyers research online and 30 percent buy at least one-half of their work purchases online. Manufacturers, distributors, and wholesalers alike are investing heavily in next-generation enterprise B2B commerce technology to ensure they are delivering world-class online buying experiences that can scale for anticipated growth. As a result of this wave of investment, manufacturing and wholesale trade firms will spend more on commerce technology by the end of the decade than their peers in B2C retail.
As e-business teams look for solutions in the market, not only are they benchmarking their future-state online buying experience against B2B peers, but also against B2C leaders. They need solutions with a best-in-class foundation of B2C features, such as robust marketing and merchandising and experience management tools. Unique B2B capabilities such as contract pricing, quotes pricing lists, e-procurement, product configuration and customization, guided selling, bulk order entry, and account, contract, and budget management can then be layered on top.

Feature details:
As a part of our B2B e-commerce initial offering, the following capabilities will be enabled:

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– Business partner onboarding
– Order templates
– Quantity thresholds (minimum, maximum, multiple)
– On account payment method
– Salesperson for business partner
– Handling of customer deposits
– Account statement and invoice printing
– Payment of sales invoice
– Quick order entry
– Dynamics 365 Sales integration
– Return order and return merchandise authorization (RMA)
– Order cancellation
– Matrix control for order entry

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