Around 96% of consumers believe customer service is important in their choice of loyalty to a brand.
This statistic proves how essential customer engagement is as it’s the best way to nurture business-consumer relationships.
If you’re struggling with a customer engagement online strategy, you’ve come to the right place. Here are seven tips to help you.
What Is Customer Engagement?
Customer engagement is talking to customers through various channels so you strengthen your relationship with them.
The point of customer communication is giving your community something of value beyond your product or service. You can do this via social media,…